SERVICES

 

 


Live Service Desk
• 8:30am to 5:30pm, Monday to Friday
• TeleGlobal Service Desk is the main contact for all your IT related issues/requests
• Our helpdesk team is trained on your company’s infrastructure with access to full documentation
• Committed to exceptional service without exception
• Email support available after hours

Remote Management Software
• Managed patching of endpoints (servers, workstations, laptops)
• Managed security policies and scripts
• Managed software deployment
• Managed Health Monitoring for all Endpoint
• Managed Network Monitoring
• Remote access to endpoints

Total Data Protection and Disaster Recovery
• Hourly image backups during business hours with additional daily image backups
• Advanced screenshot verification of image backups performed daily
• Instant off-site and on-site virtualization and data recovery
• Ransomware detection technology
• Infinite cloud retention (no capacity or time restrictions)
• Geo-Redundant cloud replication (Toronto and Calgary Data Centers)

Webroot SecureAnywhere Business
• Multi-vector protection –protects against threats across email, browsers, files, URLs, ads, apps, and more in real time
• Deep learning intelligence –uses a layered approach to global threat intelligence to continually refine and enhance classification accuracy.
• Zero-hour security –uses advanced behavioral heuristics to identify and protect against never-before-seen threats.
• Industry-leading efficacy –secures endpoints with 100% efficacy over a 24-hour period, as shown in independent tests by MRG Effitas.

Webroot DNS Filtering
• Webroot’s DNS Protection automatically applies defenses at the domain layer, reducing the risk of online threats by up to 88% and stopping malware and phishing attempts before they reach an organization’s network
• The solution is powered by the Webroot BrightCloud® Web Classification and Reputation Threat Intelligence services, delivering one of the industry’s most respected threat intelligence feeds.
• Offering 80+ URL filtering categories, the WiFi service ensures granular filtering and visibility. Additionally, the solution allows for control over user bandwidth usage, providing the opportunity for increased network speed.

 


Security Awareness Training
• User training on malware tactics and healthy online usage habits to reduce risk, infections and data breaches
• Phishing simulations to accurately monitor real-world user responses and evaluate risk factor and training efficiency
• Succinct, easy-to-understand, interactive courses increase end users’ attentiveness as well as the overall effectiveness of cybersecurity education programs.

Cybersecurity Breach Detection AI
• Industry-leading AI continuously scans all applications running on endpoints in order to identify and neutralise all suspicious activity
• Protects against any threats that would get past the antivirus protection, further fortifying your network and endpoints

Managed Microsoft O365 Email Account
• Business-class email hosting with 50 GB mailbox, hosted on Secure Microsoft Data Centers
• 99.9% uptime guarantee by Microsoft
• 3x/day backup to cloud of all mailboxes
• Infinite cloud Retention for all mailbox archives
• Managed antispam service

Employee Monitoring with Productivity Measurement
• Real-time activity monitoring
• Comprehensive user activity reports for everything that happens on your monitored workstation, be it web, application or system usage, online or off.
• Activity-based alarms
• Data leak prevention (DLP)

Quarterly Business Reviews
• Overview of the state of IT for the company
• IT equipment lifecycle analysis
• Service ticket review
• Network assessment and risk report
• Security assessment and risk report
• Strategic planning

Virtual CIO and annual IT strategy formulation
• TeleGlobal is the primary resource for all your IT needs
• Liaison/co-ordination with all external IT vendors
• IT project planning and management
• Link IT systems to your business needs
• IT Budgeting
• Annual IT strategy formulation and revision


TeleGlobal Consulting Group Inc.

140 Allstate Parkway, Suite 501
Markham, Ontario L3R 5Y8

Phone: 416.594.1214
Fax: 416.594.3300
info@teleglobal.ca

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