Managed IT Services

TeleGlobal is not your typical outsourced service provider – we’re a close partner invested in your company’s success. Our managed IT services are designed to make every facet of business operations smooth, secure, and growth-oriented.

Why Invest in TeleGlobal's Managed IT Services?

Exceptional IT is about peace of mind, and that’s what we provide. Constant interruptions in the workday and gray areas in IT security shouldn’t be the concerns of a growing business. A managed IT services provider works in the background to eliminate these issues so you can focus on running your business.

Our managed IT services take care of every component in your technology infrastructure for a flat monthly fee. You don’t pay extra for upgrades, repairs, or anything else. Your IT is monitored around the clock to make sure everything works seamlessly day after day.

TeleGlobal’s Managed IT Services Tiers

  • Managed Live Answer Service Desk (24x7x365)
  • Managed Microsoft M365 Business Standard License (email, MS Office, SharePoint)
  • Managed Microsoft Teams
  • Managed Dark Web Monitoring
  • Privileged Access Management
  • Managed Multi Factor Authentication (MFA)
  • Managed Password Manager
  • Managed Email Backup (Infinite retention)
  • Managed Disaster Response Security Platform
  • Managed Security Awareness Training
  • Managed Endpoint Detection and Response (EDR)
  • Managed Email Protection
  • Managed M365 Log Monitoring
  • Managed Email Signature

Add-ons

  • Managed Microsoft Teams Phone (With International Calling Plan – Includes Auto Attendant)
  • Managed Cloud Continuity (Datto)
  • Managed MDM and Single Sign-On (SSO)
  • Managed Business Continuity & Disaster Recovery (Datto BCDR)
  • Managed Live Answer Service Desk (24x7x365)
  • Managed Microsoft M365 Business Premium License (email, MS Office, SharePoint)
  • Managed Microsoft Teams
  • Managed Dark Web Monitoring and Stolen Identity Detection
  • Privileged Access Management
  • Managed Multi Factor Authentication (MFA)
  • Managed Password Manager
  • Managed Email Backup (Infinite Retention)
  • Managed Security Awareness Training
  • Managed Endpoint Detection and Response (EDR)
  • Managed Disaster Response Security Platform
  • Managed Email Protection
  • Managed M365 Log Monitoring
  • Managed Email Signature
  • Managed Mobile Device Management (MDM)
  • Managed MDM and Single Sign-On (SSO)
  • Managed Network Monitoring (AI Enabled)
  • Managed Security Log Monitoring
  • Managed Security Log Monitoring
  • Managed SOC/SIEM 24X7X365

ADD-ONS

  • Managed Microsoft Teams Phone (With International Calling Plan – Includes Auto Attendant)
  • Managed Cloud Continuity (Datto)
  • Managed Business Continuity & Disaster Recovery (Datto BCDR)
  • Managed Live Answer Service Desk (24x7x365)
  • Managed Microsoft M365 Business Premium License (Email, MS Office, SharePoint)
  • Managed Microsoft Teams
  • Managed Dark Web Monitoring and Stolen Identity Detection
  • Privileged Access Management
  • Managed Multi Factor Authentication (MFA)
  • Managed Password Manager
  • Managed Email Backup (Infinite Retention)
  • Managed Security Awareness Training
  • Managed Endpoint Detection and Response (EDR)
  • Managed Email Protection
  • Managed M365 Log Monitoring
  • Managed Disaster Response Security Platform
  • Managed Email Signature
  • Managed MDM and Single Sign-On (SSO)
  • Managed Network Monitoring (AI Enabled)
  • Managed Security Log Monitoring
  • Managed SOC/SIEM 24X7X365
  • Managed Barracuda Firewall as a Service - 3-Year Term
  • Virtual CIO Services (VCIO)
  • Managed Vulnerability Testing (Internal/External)
  • Cybersecurity Compliance Consulting (NIST CSF, SOC2)
  • Free User/Computer Setup – Equal To Number Of Active Users In The Year

ADD-ONS

  • Managed Microsoft Teams Phone (With International Calling Plan – Includes Auto Attendant)
  • Managed Cloud Continuity (Datto)
  • Managed Business Continuity & Disaster Recovery (Datto BCDR)

With our Virtual CIO Services, our clients receive the added benefit of having TeleGlobal assume an active role within their management team take a primary leadership role within the client organization as it relates to the IT function and perform the planning, decision making and execution of IT processes. Clients are able to leverage the depth and expertise of our team as they will work to develop a long-range IT strategy, tactics and budget. Working closely and as part of your organization’s leadership team, TeleGlobal will provide the following as part of its VCIO services:

 

  • Develop an overarching long-term IT strategy that will allow your organization to leverage information technology to achieve business goals
  • Actively participate in weekly, monthly, quarterly and annual management meetings and reviews
  • Develop a 15-month rolling IT budget (I.e., OPEX and CAPEX)
  • Perform quarterly and annual business reviews with management to highlight key IT measures, accomplishments and project status
  • Actively manage all third-party technology vendors and contracts
  • Work with the organization's insurance advisors to ensure compliance with current and future insurance requirements related to cybersecurity
  • Lead the company’s initiative to adopt cybersecurity governance guidelines
  • Provide leadership to the organization around Cybersecurity, including the implementation of a Cybersecurity Framework (i.e. CIS IG1, SOC2)
  • Complete ad hoc analysis of IT related issues/opportunities and advise the management team of the potential risks/benefits
  • Actively manage all IT related initiatives/projects within the organization
  • Provide weekly, monthly and quarterly updates to senior management
  • Advise senior management on IT issues and opportunities
  • Actively participate in internal and external management meetings
  • Work closely with the organization’s external auditors, consultants and other stakeholders

What We Do

Every business has unique IT requirements. TeleGlobal works to fill in the gaps and provide the support you need – wherever they might be.

Fully Managed IT Solutions

Our Fully-Managed IT Solutions are for companies with no internal IT support. Clients get access to an entire team of IT experts managing everything from planning and security monitoring to disaster recovery and help desk support.

The TeleGlobal team functions as your own fully-integrated IT department. We provide comprehensive support to optimize your processes and ensure operations are secure around the clock.

Co-Managed IT Solutions

Co-Managed IT is for companies with an IT staff in-house – but need extra support in the backend. TeleGlobal works closely with your team to manage routine tasks, troubleshoot, and monitor systems so they can focus on the big-picture: growing the company.

We augment your business’s IT with advanced tools and processes to put everyone in a position to do their best work.

What’s Included in TeleGlobal’s Exceptional Managed IT Services?

IT Consulting

Knowing the next best move in IT is not always clear. Our IT consulting experts conduct a thorough business discovery to understand the current setup, your strengths, weaknesses, and how we can make the operation run more smoothly and securely.

Microsoft 365 Solutions

Microsoft 365 is the central hub for most business operations. We’ll make sure you’re using the program to its full potential – email, Teams, shared calendars, and so on for maximum uptime.

Network Operations Center

Businesses that operate around the clock – financial services, manufacturing, energy, etc. – need constant and reliable connectivity. TeleGlobal’s NOC team monitors IT infrastructures for these companies to manage risks before they impact performance.

Security Operations Center

There can be no shortcuts or compromises in the safety of your business and employees. We provide all our clients with the most contemporary SOC systems and round-the-clock monitoring to detect, prevent, investigate, and respond to cyber threats long before they cause problems.

Remote Monitoring

The vast majority of our duties can be managed virtually. TeleGlobal’s leading remote management software allows us to patch endpoints, manage security policies, deploy software, and more within minutes.

Cloud Computing

The future of business is in the cloud – but the “perfect” cloud formula looks different for every company. Our experts will create the most practical and cost-effective cloud environment that fits your business like a glove.

vCIO Services

IT leadership is crucial for every business – but hiring in-house is not always feasible. Whether you need guidance on an IT project, budgeting, help during a staff transition, or anything else, clients can hire a vCIO from TeleGlobal on an as-needed basis.

Productivity Measurement

Strong productivity is the true value of Exceptional IT. Our data analysis will measure outputs under a microscope to identify what’s working well – and how we can continuously optimize.

Service Desk

No clients should be left playing the waiting game with questions and concerns. The bilingual TeleGlobal service desk is online 24/7/365 to answer inquiries within minutes.

Our Approach to Exceptional Managed IT Services

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Security is the Focus

Security threats are constantly evolving – which means we are constantly evolving. The TeleGlobal security team works day and night to give clients complete peace of mind with the industry’s best tools and monitoring systems.

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Customized IT Strategy

The purpose of Exceptional IT is to raise the performance standards of your business. TeleGlobal achieves this by conducting a deep dive into your company’s DNA to build a plan that covers all your bases.

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Proactive Planning & Execution

The best IT management is done with foresight, never in hindsight. With advanced remote monitoring, we build and implement IT roadmaps in advance so businesses don’t experience any interruptions.

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Fast Responses

Minimal downtime is our promise to every client. TeleGlobal technicians are on-call 24/7 to answer inquiries within minutes, no exceptions.

How Exceptional IT Transforms Businesses

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“The professionals at TeleGlobal are knowledgeable and experienced in the IT industry. We can always trust them to provide the most efficient and reliable solutions to solve our technology problems. With TeleGlobal by our side, we have the confidence to continue growing our business.”

— Mark, President, J.Josephson Inc
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“The TeleGlobal team has been providing excellent support for us from the start. TeleGlobal has taken the time to understand our systems and our unique needs, as a technical company ourselves, offering proactive solutions to help prevent issues before they arise. “

— Seth, Owner, Asynchron Systems
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Take a look at more success stories.

Let’s start making IT work for you.